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Developing a Business Process-Centric Culture

Enterprise Performance

Developing a Business Process-Centric Culture

Business Process Management (BPM) is a powerful management discipline for driving efficiency and innovation, as well as achieving strategic imperatives. However, BPM as it has been practiced up to now has failed to reach its potential and support strategy execution. Although senior management teams have developed powerful sets of tools to focus on processes, most read more

5 Reasons Why Performance Measurement Fails

Enterprise Performance

5 Reasons Why Performance Measurement Fails

For most employees, performance measurement is viewed, at best, as a necessary evil. Instead of helping employees evaluate their performance against targets and improve, most employees view measurement at work as a means through which management watch, time and appraise them. It only takes a single snakebite to make someone afraid of snakes for the read more

7 Keys to Achieving Transformational Organizational Learning

Enterprise Performance

7 Keys to Achieving Transformational Organizational Learning

Nothing is more important for transforming performance measurement than learning. Organizations are always defining performance measures and reporting actuals against targets. For many, the process of performance measurement ends here. There is no further probing on why variances exist and how the organization can actually learn and improve from this. Learning is about acquiring knowledge, read more

7 Steps to Creating a Knowledge-to-Action Culture

In one of my previous posts Evidenced-Based Management: Using Business Intelligence/Analytics to Drive
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Defining Results that Guide Change

Every company or organization has a culture, which either works for you or
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Integrating Performance Measurement Across The Organization

While most organizations realize that measurement is essential for managing, they don’t realize
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Performance Measurement Must Be Socially Interactive
Performance Measurement Must Be Socially Interactive

Keeping the organization focused on the right targets and moving in the right
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Performance Management vs.Driving vs. Dolphins
Performance Management vs.Driving vs. Dolphins

Performance Management is like driving. Before embarking on an unfamiliar long-distance journey, the
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Mapping the Organization’s Operational Processes
Mapping the Organization’s Operational Processes

Mapping operational processes creates a foundation for organizational performance improvements. It creates a
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