Strategy
Strategy
Strategy Development: Seeing the Bigger Picture
In addition to performing their traditional financial reporting roles, today’s financial executives are more than ever required to play the business partnering role and help CEOs create and execute strategy successfully. As the business environment continues to increasingly become volatile, uncertain, complex and ambiguous (VUCA), finance executives must play a critical role in shaping the read more
Strategy
Not All Customers Are Profitable And Worth Keeping
Not all customers are the same. Some customers are profitable and others less profitable depending on the behaviour they exhibit. Some people believe that the customer is always right and should therefore be satisfied at all cost. I tend to differ on this notion. Although customer satisfaction is crucial, the organization’s long-term goal is to read more
Strategy
Developing Objectives for the Employee Learning & Growth Perspective
Previously, I focused on developing objectives for the Financial, Customer and Internal Process perspectives of the strategy map. In this post I will conclude on the four-part series “creating objectives for your organization’s strategy map perspectives” by focusing on the Employee Learning and Growth perspective. In the preceding posts, I emphasized on the importance of read more
Developing Objectives for the Internal Business Process Perspective
My previous two posts focused on developing objectives for the financial and customer
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Developing Objectives for the Strategy Map Customer Perspective
Not all prospective customers will support your revenue and profitable growth or find
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Developing Objectives for the Strategy Map Financial Perspective
In my previous blog post, I touched on why your organization needs a
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Why You Need a Strategy Map
Rated as one of the most popular management tools, the balanced scorecard has
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Achieving Product and Service Strategic Fit
The most visible aspects of a company to its customers, employees and the
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Aligning Strategy, Business Intelligence and Analytics
Today, business intelligence and analytics tools are playing a critical role in transforming
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